Frequently Asked Questions
Everything you need to know about your Louise Carter experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international deliveries may take 7-14 business days depending on your location.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you can return unworn items in their original packaging within 30 days of delivery for a full refund or exchange.
How do I care for my Louise Carter garments?
To maintain the quality of our premium fabrics, we recommend professional dry cleaning or a gentle hand wash in cold water. Always refer to the specific care label inside each piece.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible payment options like Klarna and Afterpay.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.
Do you offer sustainable packaging?
Yes, Louise Carter is committed to the environment. All orders are shipped in 100% recyclable and biodegradable packaging to minimize our ecological footprint.